Any customized orders should be called/emailed in separately. Online orders are for REGULARLY decorated cupcakes/cookies to ensure timely pick-up/delivery of items.
Same-day DELIVERY orders should be directly called into the store to ensure product availability and delivery schedule.
DELIVERY POLICY: Hokulani Bake Shop WILL NOT leave delivery orders on doorsteps or with security/front desk personnel UNLESS directed and authorized by the orderer. Hokulani is also not responsible and liable for deliveries once they are delivered. Please indicate in the NOTES SECTION if it will be OK to leave if there's a chance the recipient may not be available or an alternate contact to leave the order with.
ALL DELIVERIES REQUIRE RECIPIENT INFORMATION (first and last name, phone number). Please include this in the NOTES SECTION.
Any helpful delivery area notes (special parking areas, security codes, hard to see entrances, etc.) are also much appreciated.
Continued delays of deliveries (long wait times, etc.) will result in increased fees.
Should you have any questions regarding your order or any future orders, please do not hesitate to contact us.